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AI in Business

The Transparency Dilemma: Should You Tell Clients the Text Was Written by AI?

15 min read

You’ve written the perfect client email. The tone is spot-on, the arguments flow, there’s even a well-placed joke. One problem: you didn’t write it. Claude did. Or ChatGPT. Or Gemini – doesn’t matter.

Now the question: do you tell the client?

Instinct says: “Of course not. Who cares how it was written if it’s written well?” Corporate ethics whispers: “You should be transparent.” And the science says something unexpected: both options erode trust – but in different ways and with different consequences.

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The Transparency Dilemma: Should You Tell Clients the Text Was Written by AI?
The Hidden AI Tax: Why 40% of Time Savings Disappear
10 min

The Hidden AI Tax: Why 40% of Time Savings Disappear

87% of employees use AI at work. 77% say they’ve become more productive. Sounds like a digital transformation success story. But ask the uncomfortable question: if AI boosts productivity so effectively, why do only 14% actually see net gains? Where do the other 86% go?

Workday conducted a global study with 3,200 respondents – and found that behind the impressive numbers lies an inconvenient reality. Nearly 40% of time saved with AI is spent fixing its mistakes. This isn’t a bug in specific tools, nor a problem of “incorrect usage.” It’s a systemic failure in how organisations deploy artificial intelligence.

At mysummit.school, we’ve previously covered Dejan.AI (AI as a junior intern), Gallup (usage doubling in a year), and MIT (the gap between leaders and laggards). Workday adds a new angle: the measurable cost of low-quality AI output. And that cost turns out to be higher than many are willing to admit.

45% of Americans Use AI Annually: Gallup 2025 Data and What Changed in a Year
12 min

45% of Americans Use AI Annually: Gallup 2025 Data and What Changed in a Year

Gallup – one of the oldest polling organizations in the US – has released fresh data on how Americans used artificial intelligence in 2025. We’ve already covered Stanford (37% personal use), Brookings (57% use AI, but only 19% see results), and Wharton (82% of executives use it weekly). Now we have Gallup’s numbers – and they point to an important trend: usage is growing, but more slowly than the hype suggests.

82% of Executives Use AI Weekly: How AI Penetrates Industries – Wharton 2025 Report
14 min

82% of Executives Use AI Weekly: How AI Penetrates Industries – Wharton 2025 Report

For the third year running, Wharton School of Business and GBK Collective have been tracking how US companies deploy generative AI. The fresh October 2025 numbers tell a clear story: the technology has moved from experiment to daily practice. In a previous article we looked at the gap between rank-and-file AI use (19% see results) and corporate projects (80% succeed). The new Wharton report shows exactly how companies get to that 80% – and why results differ across industries.